Shipping Policy

Welcome to Hipura Industries. We are committed to delivering your orders in a safe, timely, and efficient manner. Please review the following terms and conditions that constitute our Shipping Policy.

📦 Order Processing & Shipping Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after 2:00 PM IST will be processed the next business day.

  • During peak seasons or promotional periods, processing times may be extended by an additional 1–2 days due to high volume.

  • You will receive an order confirmation email upon placing your order and a shipment confirmation email once your order has shipped.

🚚 Shipping Methods & Delivery Timeframes

We offer the following shipping options:

  • Standard Shipping (3–7 business days): Most orders are delivered within this timeframe.

  • Express Shipping (1–3 business days): If available, expedited shipping can be selected during checkout for an additional charge.

Please note that delivery estimates are indicative and not guaranteed. Delivery times may vary based on the delivery location, courier service, and external factors such as weather conditions and operational delays.

📍 Delivery Locations

  • We deliver to most serviceable pin codes across India, including major cities and towns.

  • We currently do not ship to P.O. Boxes, military addresses, or international destinations.

📦 Order Tracking

  • Once your order has been shipped, you will receive an email containing a tracking number and link to monitor your shipment’s progress.

  • Tracking information may take up to 24 hours to update after dispatch.

📬 Delivery Partners

We work with trusted delivery partners such as Delhivery, Blue Dart, India Post, and Shiprocket, ensuring reliable and timely deliveries.

🕒 Delayed or Lost Shipments

  • In the event of delivery delays or lost shipments, we will assist you in tracking and resolving the issue with the shipping carrier.

  • If your order is not delivered within the estimated time, please contact us at [Your Email] with your order details.

📦 Damaged or Missing Items

  • Please inspect your package upon delivery. If you notice visible damage or missing items, take photos of the package and contents and contact us immediately.

  • Claims for damaged or missing items must be made within 48 hours of delivery.

💲 Shipping Costs

  • Shipping costs are calculated based on your order’s weight, size, and delivery location.

  • The final shipping charge will be displayed at checkout.

🏢 Customs, Duties & Taxes

  • Orders shipped within India are subject to GST (Goods and Services Tax) as applicable.

  • Customers are responsible for any additional taxes, duties, or levies imposed by local authorities.

🌐 International Shipping

Currently, [Your Business Name] does not offer international shipping. We look forward to expanding our shipping capabilities in the future.

❗ Non-Delivery

  • If the courier is unable to deliver due to an incorrect address, refusal, or repeated delivery failures, the package will be returned to us.

  • In such cases, the customer will be responsible for the re-shipping charges or may request a refund (excluding original shipping charges).

❗ Non-Returnable Items

  • Due to hygiene and safety reasons, all handmade soap products sold by [Your Business Name] are non-returnable and non-exchangeable.

  • Once the product is delivered and accepted by the customer, we cannot accept any returns or exchanges.

📦 Order Issues

  • If you receive a product that is damaged, defective, or missing, please contact us within 48 hours of delivery with supporting photos.

  • We will work with you to resolve the issue by offering a replacement or refund, as per our discretion.

📜 Additional Terms

  • Cancellations can only be made within 24 hours of placing the order. After this period, orders are processed and shipped, and cancellations cannot be accommodated.

  • Refunds will only be processed in the event of delivery of damaged, defective, or missing products.

💬 Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
📧 Email: contact.hipura@gmail.com
📞 Phone: +91 8799693395